FAQs

About Us

Stationery Studio is the online retail store for Melbourne Print Ltd. We stock a large range of quality stationery items from major brands including Leuchtturm, Rhodia, Field Notes, Staedtler, Lamy and more.

Run by a small team of dedicated print & stationery lovers in Melbourne, South Derbyshire UK, we showcase all the fab stationery products that are also available to buy in store at Melbourne Print – whether you’re looking for a notebook, pen, page markers or washi tapes – we have it all!

Email us – hello@stationerystudio.co.uk
or give us a call – 01332 864990

We’re always happy to help.

All of our contact details and opening times can be found here.

All our stock is bought directly from either the product manufacturer or their authorised distributors. All items are 100% genuine – absolutely no counterfeits.

Yes. We’d love to see you.

Our retail store is at Melbourne Print Ltd, 73 Derby Road, Melbourne, Derbyshire, DE73 8FE.

We’re based in Melbourne, South Derbyshire UK.

Shopping With Us

UK orders

  • Orders under £20, delivery charged at £1.99. Royal Mail 1st class.
  • Orders over £20, free Royal Mail 1st class delivery.
  • Option to upgrade to next working day courier delivery £4.50.

Orders are despatched Mon-Fri (excluding public holidays). Most orders are despatched either the same or next working day, however this is not guaranteed. If the delivery timescale is important to you, please contact us prior to placing your order so that we can confirm.


European orders

Please note that we are currently assessing the impact of Brexit for deliveries to European countries. The import/export rules are changing and we understand that some customers could be subject to import taxes they may not be aware of at the point of ordering with us. Whilst we investigate this, we’ve suspended delivery to Europe.

We don’t think its fair that customers should be subjected to an additional unknown import fee, having already paid us for their order. We will update this as soon as possible.


International orders outside of Europe

  • Flat delivery fee of £14 for Royal Mail International Tracked & Signed

We despatch orders Monday – Friday, excluding public holidays.

Most orders are despatched either same or next working day, however this is not guaranteed. If the delivery timescale is important to you, please contact us prior to placing your order so that we can confirm.

For UK orders, Royal Mail aim to deliver 1st class orders in 1-2 working days from despatch. Please note: this is their aim and is not a guarantee. Whilst we find most orders arrive in a very timely manner, there are inevitably occasional delays within the Royal Mail network.

For overseas orders, it’s typically 5-8 days from despatch, but this can vary depending on the destination country and is not guaranteed. Please allow plenty of extra time as delays can occur.

Yes, if you’re having any difficulty using the website, or would like to talk to a member of the team before placing you’re order, then please give us a call. You can pay over the phone if you prefer.

The following card types are accepted:

  • Visa
  • Mastercard
  • American Express

We use Stripe to process all Stationery Studio card transactions. We don’t store your card details on our servers or in our premises – when you make a purchase on our website, your card details are sent directly to Stripe to authorise and process your payment.

We use SSL encryption on our checkout pages to provide a secure connection for submitting your personal details online.

The stock levels shown on screen are live totals, so if the product you are viewing is shown as “in stock”, then it should be in stock.  Any discrepancies are few and far between – we work hard to keep our stock levels as accurate as possible between our retail store and our online selling channels.  If you want to double check any item before you place an order, please do get in touch, we’re here to help.

Very occasionally, there may be mistake, and we’ll contact you to to resolve this asap after purchase, but please know that we work hard to maintain stock levels as accurately as we can.

Order Queries

If we receive your order before 15:00hrs (GMT) Monday – Friday, it will usually be despached on the same working day. We don’t despatch on Saturdays, Sundays or public holidays.

Royal Mail state that they aim to deliver 2nd class post in 2-3 working days from despatch.
Royal Mail state that they aim to deliver 1st class post on the next working day.

Please note that these delivery timescales are their aims and not guaranteed for these postal services. Although Royal Mail’s delivery statistics show that the vast majority of mail is delivered within these timescales, you may have to wait longer for your order to arrive. We offer additional postal services including Signed For and Guaranteed by 1pm, should you want them.

Please contact us for help if your order fails to arrive as expected. Please know that any delay is frustrating for us as well as you – we want you to start enjoying your order as soon as possible after purchase, and we are here to help.

We take care when packaging items to minimise the risk of damage en-route to you, however, if you’ve received our order and it has been damaged in transit, please do contact us to tell us. It helps greatly if you can send us a photo of the damaged item.

Please email help@stationerystudio.co.uk with your photo and your details so that we can match up the item to your order. We’ll work with you to resolve the problem as quickly as possible.

Oops! If you’ve realised that you’ve made a mistake, we’ll work to help rectify this as soon as possible. If your item hasn’t yet been despatched, please call or email us as soon as possible.

If you’ve received your item but realised that you’ve made a mistake, don’t worry, please get in touch with us to arrange a return. We’ll give you a return reference so that you can send the item back – we can then either exchange the item or refund you, whichever you prefer.

Please note that you are responsible for paying the return postage cost and we can only process your refund or exchange if the item is in new condition in its original packaging.

Yes. We hope that you’ll be really happy with every item that you purchase from us, but if you decide that you no longer need/want the item/s you’ve ordered, you are welcome to return them within 30 days from the date of receipt.

Please note that we can only refund for items that we receive back in new condition – they must be in their original, unused state with all packaging intact.

To get the ball rolling, please contact us to tell us that you wish to make a return and we’ll give you a return reference to send your items back.

Please note that you are responsible for paying the return postage cost and we can only process a refund when a returned item has been received and the condition checked.